SHIPPING & DELIVERY

Where are you located?

We operate online and partner with trusted suppliers to deliver premium-quality hair directly to you.

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days.

Will I receive tracking?

Yes, tracking details will be provided once your order ships.

WHAT IS RAW HAIR ?

How do I maintain the hair?

Our raw hair is designed to be low-maintenance yet long-lasting when cared for properly. Treat it as you would your natural hair—use sulfate-free products, maintain moisture, and limit excessive heat styling.

Gently detangle from ends to roots, deep condition regularly to preserve softness, and protect the hair at night with silk or satin to reduce friction.

With consistent care, your hair will maintain its natural luster, softness, and longevity for years.

HOW IS RAW HAIR DIFFERENT FROM VIRIGN HAIR?

Raw hair is the purest form of human hair. It is completely unprocessed, collected from a single donor, and maintains its natural texture, strength, and integrity. Because it has not been altered, each bundle is unique and offers the most natural look and long-term durability.

Virgin hair, while still high quality, is lightly processed. It is often steam-treated to create uniform textures such as body wave or loose wave, meaning the pattern is not completely natural.

Raw hair typically lasts longer, holds styles better, and blends more seamlessly because it behaves just like natural hair. It is ideal for those looking for the most authentic, full, and long-lasting result.

RAW HAIR CARE

Is this 100% raw human hair?

Yes. Our hair is 100% raw, unprocessed human hair sourced from single donors. It contains no synthetic fibers and has not been chemically altered.

Can I dye or bleach the hair?

Yes, our hair can be colored and styled. We recommend professional coloring to maintain quality.

What grade are your hair extensions?

We offer only raw hair, which is the highest quality available. Unlike traditional “grades” (such as 9A, 10A), raw hair is not graded—it stands above those systems because it is completely unprocessed and sourced from single donors.

POLICIES

Do you offer refunds or returns?

Due to the nature of our products, all sales are final. We do not offer refunds or returns once the order has been fulfilled. This ensures that every customer receives brand new, unused hair for hygiene and quality assurance.

Can I cancel my order?

Orders may be canceled within 12 hours of purchase. Once processing begins, cancellations are no longer possible.